Shipping & Returns
Shipping Policy
Thank you for shopping with Rayle! We want to ensure your order arrives safely and transparently. Because we partner with trusted international manufacturers and suppliers to bring you the best electronics at competitive prices, our shipping times reflect direct-from-warehouse delivery.
Processing Time
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Orders are typically processed and dispatched within 1 to 3 business days from the date of purchase.
Estimated Delivery Times (UK)
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Standard Shipping: 7 to 15 business days after dispatch.
Please note: While most packages arrive well within this window, occasional customs delays or peak holiday seasons can cause minor extensions. We appreciate your patience!
Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing a tracking number so you can monitor your package’s journey right to your doorstep. If you have any questions about your shipment, feel free to contact us at supportrayle@gmail.com
Return & Exchange Policy
At Rayle, your satisfaction is our top priority. We want you to love your new tech! If something isn't quite right with your order, we are here to help make it right.
30-Day Return Window
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You have 30 days from the date you received your item to request a return or exchange.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Start a Return
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Send us an email at [Seu E-mail de Suporte] with your order number and the reason for the return (photos of any defects help us resolve the issue much faster!).
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Our team will review your request within 24–48 hours and provide you with the correct return shipping address based on the specific item.
Refunds
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Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a few business days.
Damaged or Defective Items
If your electronic device arrives damaged, defective, or not working properly, please let us know immediately. We will arrange a replacement or a full refund without hassle—your trust means everything to us!